Shipping & Delivery

SHIPPING COSTS

  • Local Patrons enjoy FREE standard curbside deliveries. Are you within 60 miles of 18901? (Local Customers) If so, MMFurniture will deliver to your home free of charge.
  • For additional service to our local customers such as inside delivery and set-up, MM Furniture charges just $90 for White Glove Delivery Service.
  • In many cases, Long Distance customers (over 60 miles away from 18901) may qualify for FREE delivery service for orders over $1,200.
  • To learn your exact shipping charges prior to ordering, enter your STATE, ZIP CODE and select the type of delivery service desired
  • Additional shipping charges may be required for difficult locations such as remote islands, congested cities, or locations with more than one flight of stairs.

SHIPPING TIMES

  • All Shipping times listed here are estimates. Shipping times will vary depending on your products availability.
  • Local Delivery Zone 1: (within 30 miles of 19456) In-Stock items will deliver within 2 weeks.
  • Local Delivery Zone 2: (within 60 miles of 18901) In-Stock items will deliver within 2 to 4 weeks.
  • National Delivery Zone: (more than 60 miles from 18901) In-Stock items will deliver within 2-5 weeks.
  • International Deliveries: Please call for delivery time estimates. Departure times will be similar to our National Delivery Zone. However, International customs clearing times may vary and effect your product delivery times.

 

SHIPPING METHODS/LEVELS OF SERVICE

STANDARD CURBSIDE DELIVERY (COMMON CARRIER)

  • One delivery person. They may require your assistance for large/oversized items.
  • Delivery of your new furniture as closest to your garage or front door. 
  • The driver will not be allowed to enter your home.
  • The driver does not assemble or remove packing materials.

DRIVER ASSISTED 

  • One delivery person. They may require your assistance for large/oversized items.
  • We advise that you enlist help to move the package inside.
  • Package will be set inside your room of choice.
  • Does not assemble or remove packing materials.

WHITE GLOVE

  • At least two delivery people. Includes, setup, assembly and the placement of the items to the desired location inside your home.
  • Removal of boxes and packing debris.

UPS

  • Smaller items will ship with UPS. We cannot ship to PO Boxes

INTERNATIONAL SHIPPING

We offer convenient shipping to most destinations worldwide. If you live outside the continental United States and would like to place an order, we would be happy to assist you. We also offer very competitive rates on shipping to Canada.

DELIVERY INSPECTION

With any incident of damage, whether small or large, it is always best to call us by phone the moment a problem is discovered at 1-800-991-6306. It is the customer's responsibility to inspect all freight for damage and/or carton damage at the time of delivery. In order for a loss or damage claim to be honored by the delivering carrier, you must follow the following guidelines below. If the guidelines are not strictly adhered to, your claim will be denied:

1. Inspect the package and contents upon receiving. If you are unable to open the box immediately, please note "PENDING INSPECTION" on the freight bill.

2. If your package is not on a pallet or it looks like it has been mishandled, please take the time to inspect it carefully. If the package has been altered or has visible damage, the driver is obligated to wait while you unpack before signing off. In order to have the item shipped back free of charge, the driver must sign off that the package was damaged or mistreated in transit.

3. We advise that you have a camera ready to take detailed pictures of the package when it arrives to you.

4. Keep all original cartons and packaging until you have inspected everything. We cannot accept returned merchandise unless it's packaged in its original cartons.

DAMAGED MERCHANDISE

All items are fully insured by the freight carriers against damage in transit. The notation of such damage on the delivery receipt is required to enact a claim against the carrier’s insurance. Options are limited in cases when the delivery receipt is not annotated with all issues. In the rare event that you receive a damaged item the following steps must be taken:

1. Upon accepting the merchandise which may have damage, annotate the delivery receipt with any discrepancies on merchandise received.

2. Contact us within 24 hours of delivery so that we may begin to remedy any issues.

3. Take pictures of any noticeable damage to the package or the merchandise.

4. Severely damaged products may be refused and sent back with the carrier only after contacting MM Furniture by phone at 1-800-991-6306.

Having the damaged furniture in your home allows us to remedy the issues more quickly and also provides you with furniture to use in the meantime. MM Furniture will restore items to their original quality or replace your damaged furniture. Any damage must be reported to us within 48 hrs of delivery.