Returns & Cancellations
Once the order is placed with MM Furniture, the shipping may occur as fast as 24 hour period. Once this step has been completed, you become financially obligated to purchase the ordered merchandise from MM Furniture. For this reason, we do not accept order cancellations once the 24 hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in this e-mail receipt is correct. We give you 24 hours to review your e-mail confirmation and reply or call us with any discrepancies or changes at no charge. If you do not notify us of any changes within the 24 hour window, MM Furniture will proceed with shipping. Any cancellation of the order after this point will need to follow our Return Policy and fees may apply.
Return and Refund Policy
You are welcome to return any item within 30 days of receipt for a store credit or exchange. However, freight charges are not refundable and the returned items must be received back at our Pennsylvania warehouse, in good condition, before a credit will be processed. You must ensure any return is packed sufficiently to avoid damage on the return trip. We recommend that you save the original packing materials.
Returns Due to Damages:
All returns due to damages may be processed as an exchange towards a replacement product, or may be credited as store credit for any future purchase with MM Furniture. We do not offer money back credits on any of our returns unless approved by our Sales Department.
Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take your time to inspect the merchandise upon receipt, with a delivery representative present. If you find any damages, please reject the shipment and contact ourdepartment right away.
If you have not noticed any damages at time of delivery, please notify us within 48 hours from delivery. To help us determine the situation we may ask you to e-mail photographs of the damages as well as a clear description. You may email the information to email@example.com. We will issue a Return Material Authorization (RMA) number. RMA must be provided for any return or exchange, and any package received without a RMA will be rejected. If the damages are promptly and precisely reported, we will do our best to replace the damaged items in a timely fashion.
Please note that if your delivery damages (does not apply to factory damages) have not been reported within 48 hours from time of delivery, MM Furniture must assume that any damages that have occurred after 48 hours from delivery are inflicted by the customer, and your items may not be returned or exchanged. We ask that you inspect all orders at time of delivery.